User actions needed to fix QuickBooks error PS038

 

QuickBooks is bookkeeping software used by small and medium-sized organizations for precise tax calculations. Employers can punctually send the payroll of their employees using direct deposit or paychecks. But the software can sometimes create problems for the users due to internal issues. QuickBooks error PS038 blocks the user from sending paychecks from the software. If your QuickBooks also developed this error while sending payroll, read this complete blog to learn its reasons and the methods to rectify it.

Speak to a QB expert at 1-855-856-0042 for troubleshooting ideas to resolve this error quickly.

Reasons

The following conditions stop you from sending the payroll in your QuickBooks-

1. The ‘online to send’ section has piled up undelivered paychecks.
2. QuickBooks payroll service hasn’t been updated to the latest release.
3. QuickBooks is facing trouble connecting to the internet due to incorrect internet connection settings in Windows.

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Solutions 

The methods to eliminate this payroll issue from your QuickBooks are discussed below-

Method 1 – Check if you send the payroll data and download the payroll updates

This error stops you from sending the payroll using paychecks. You must verify that the software is able to send the payroll data using these steps-

1. Go to the Employees option and select My payroll service.
2. Click on the Usage data option if it is available. Otherwise, move to the next step.
3. Click Employees again and tap Send payroll data.
4. Hit the Send All option.

If the software successfully sends the payroll, use the following steps to update the payroll service-

1. Click Employees and select Get Payroll Updates in the options list.
2. Mark the checkbox beside Download exclusive update and click Download the latest update.

After the payroll service is updated, move to the following method.

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Method 2- Find the stuck paychecks in ‘Online to send.’

This error mainly develops due to accumulated paychecks in the online to send section. Follow these steps to find the paychecks-

1. Tap Edit and click the Find option.
2. Navigate to the advanced tab and select the Choose Filter option.
3. Click Detail level and select the Summary only option.
4.  Select Online status in the filters list now.
5. Tap Online to send and the Find. 

A list of all the unsent paychecks will appear. Use the steps below to toggle the paychecks-

1. Approach the first paycheck in the list and click the Paycheck Detail option.
2. Under the Review Paycheck window, go to Earnings and add a new earning item similar to the previously listed item.
3. Tap No on the Net Pay Locked message you receive.
4. Don’t change the net pay and tax amounts. 
5. Tap Yes when you see a Past transaction message and close the paycheck with Save and Close option.
6. Click Yes if a Recording Transaction warning message window appears.
7. Open the paycheck and tap Paycheck Details again.
8. Remove the earning item you added and ensure no changes are made to the net pay or tax amounts.
9. Repeat these steps individually with all the stuck paychecks.

The issue will be fixed, and you can now send paychecks using the software without any issues.

Conclusion

This blog shares the potential causes of QuickBooks error PS038 which stops you from sending the payroll in QuickBooks. We hope you applied the methods described in the blog, and the issue is now resolved from your QuickBooks.

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